The account details and the accounting calculations gets saved or stored in your account in the form of quick books. If you are unable to download these QuickBooks and then convert them to quicken windows or quicken mac files, you will have to check the settings options that you have assigned to your account. If you are new to the quicken interface and do not know which settings details to be modified in order to solve this particular problem, then you can simply opt for calling up the quicken customer service number which is toll free and is available round the clock.

More Info: http://www.quicken-customer-support.com/